Terms of Service

Terms of use for the Zenvale Sleep Sounds app

1. Scope

These Terms of Service apply to the use of the Zenvale app and associated website. By installing or using the app, you agree to these terms.

Provider and Responsible Party:
der-hoelzemann
Martin Hölzemann
44147 Dortmund, Germany
E-Mail: support@zenvale.app

2. Service Description

Zenvale is a mobile application for iOS and Android that provides soothing nature sounds and sleep sounds for relaxation and better sleep quality.

2.1 Free Features

  • Basic collection of nature sounds
  • Timer functions (5, 10, 30 minutes)
  • Simple playlist creation
  • Background playback

2.2 Premium Features

  • Extended sound library
  • Unlimited playlists
  • Advanced audio mixing
  • Exclusive premium sounds

3. Usage Rights and Restrictions

3.1 Granted Rights

We grant you a non-exclusive, non-transferable right to use the app for personal, non-commercial purposes.

3.2 Restrictions

You are prohibited from:

  • Copying, modifying or decompiling the app
  • Using or redistributing app content commercially
  • Using the app for illegal purposes
  • Circumventing technical protection measures

4. Premium Subscription

4.1 Subscription Types and Pricing

💎 Available Premium Subscriptions

Zenvale Premium is available through the following subscription models:

Monthly Premium Subscription (auto-renewable) €4.99/month
Yearly Premium Subscription (auto-renewable) €39.99/year
Lifetime Premium (one-time purchase) €149.99

4.2 Costs and Payment Terms

Premium features are subject to charges. Prices will be determined before launch and displayed in the app.

4.3 Auto-Renewal - Apple Compliance

🍎 Apple App Store Subscription Terms

Your subscriptions are subject to the following Apple terms:

  • Payment will be charged to your Apple ID account at confirmation of purchase
  • Subscription automatically renews unless auto-renew is turned off at least 24 hours before the end of the current period
  • Account will be charged for renewal within 24 hours prior to the end of the current period
  • The cost of renewal will be the same as the original subscription price

4.4 Automatic Renewal

Important: Subscriptions automatically renew unless canceled at least 24 hours before expiration through App Store settings.

4.5 Cancellation Policy

📱 How to Cancel Your Subscription

You can cancel your subscription at any time through your Apple ID account settings:

  • Go to Settings > Apple ID > Subscriptions
  • Select your Zenvale subscription
  • Tap "Cancel Subscription"
  • Cancellation takes effect at the end of the current billing period
  • No cancellation of the current subscription is allowed during the active subscription period

4.6 Cancellation

You can cancel your subscription at any time through the respective App Store settings (iOS or Android). Cancellation takes effect at the end of the current billing period.

4.7 Free Trial

🆓 Trial Version Terms

New users receive a free trial period for Premium features:

  • Free trial periods, if offered, will be forfeited when you purchase a subscription
  • You must cancel at least 24 hours before the trial period ends to avoid charges
  • After the trial period, the selected subscription will automatically activate at regular prices

5. Availability and Updates

We strive for high app availability but cannot guarantee 100% availability. Maintenance work will be announced in advance when possible.

App updates may add new features or change existing functions. Important changes are communicated in release notes.

6. Copyright and Intellectual Property

All app content, including audio files, graphics, text and code, is copyrighted and owned by Zenvale or our licensors.

6.1 Audio Content

The sounds and music contained in the app are licensed for personal use within the app. Separate extraction or use outside the app is not permitted.

7. Privacy

Protecting your privacy is important to us. Details about data processing can be found in our Privacy Policy.

8. Disclaimer

8.1 App Usage

The app serves relaxation and improving sleep quality. It does not replace medical treatment for sleep disorders or other health problems.

Medical Note: For persistent sleep problems, please consult a doctor. The app is not a medical device and is not intended for diagnosing or treating diseases.

8.2 Limitation of Liability

Our liability is limited to intent and gross negligence. We are not liable for indirect damages, data loss or lost profits, as legally permissible.

9. Right of Withdrawal

For purchases through app stores, the withdrawal policies of the respective platform apply:

  • iOS: Apple App Store refund policies
  • Android: Google Play Store refund policies

Generally, you have 14 days to withdraw from premium purchases, provided you have not yet used the content.

9.1 Apple Refund Policies

🍎 Refunds for Subscriptions

Refunds for Premium subscriptions are subject to Apple policies:

  • Refund requests must be made directly to Apple
  • Apple Support decides on refund requests at their discretion
  • Contact Apple Support for billing questions and refunds
  • Zenvale has no access to Apple payment data or refund processes

10. Termination and Blocking

We reserve the right to block or terminate your access to the app if you violate these Terms of Service or misuse the app.

11. Changes to Terms of Service

We may change these Terms of Service at any time. We will inform you of significant changes by email (newsletter subscribers) or through the app. Your continued use after changes constitutes acceptance.

12. Final Provisions

12.1 Applicable Law

German law applies, excluding UN sales law.

12.2 Jurisdiction

The jurisdiction for all disputes is [Your jurisdiction], Germany.

12.3 Severability Clause

Should individual provisions of these Terms of Service be invalid, the validity of the remaining provisions remains unaffected.

13. Apple App Store Specific Terms

13.1 App Store Terms of Service

🍎 Additional Apple Terms

Use of the app is also subject to Apple App Store Terms of Service:

  • Apple App Store Terms of Service apply in addition to these Terms
  • Apple is not a party to these Terms and is not responsible for the app
  • Apple has no obligation to provide maintenance or support for the app

13.2 Apple as Third Party

Apple is not a party to these Terms of Use and assumes no responsibility for the app or its content.

13.3 Subscription Processing by Apple

💳 Payment Processing

All subscription transactions are processed by Apple:

  • Apple processes all payments for Premium subscriptions
  • For subscription billing questions, contact Apple Support
  • Zenvale does not receive payment information from Apple

14. Contact

For questions about these Terms of Service or the app, contact us:

E-Mail: support@zenvale.app
Website: http://zenvale.app
Response time: Within 48 hours

📱 Subscription Support

For questions about your Premium subscription:

  • Manage subscriptions: Settings > Apple ID > Subscriptions
  • Cancel subscription: Apple ID Account Settings
  • Billing questions: Apple Support
  • App-specific Premium questions: premium@zenvale.app

Last updated: 11.09.2025 | Version: 2.0

These Terms of Service take effect upon installation of the app.

These Terms of Service comply with Apple App Store Guidelines 3.1.2 for Auto-Renewable Subscriptions and applicable consumer protection laws.